Policy

Hiptipico prides itself on uniqueness and authenticity. Due to the handmade nature of our collections, the color and patterning will vary slightly from piece to piece. This makes our products uniquely charming and distinct from factory-made accessories. No two are exactly same!

Imperfections are to be expected and appreciated. 

Because we operate out of Guatemala, your Hiptipico purchase may be traveling a long way to your doorstep. Leave a note at checkout if you have a tight deadline for receiving your package. 


Shipping Policies 

We offer Free Shipping to the USA on orders over $100!

≫ Please allow 3 - 5 business days for your order to process prior to shipment. Unless otherwise noted in the product description.

≫ Please allow 7 -10 days transit time for your order to be delivered.

≫ Please allow up to 30 days transit time for your order to be delivered to a PO Box or international order. 

* Please allow additional time for customs.  

≫ Want a product to arrive faster? Express Shipping from Guatemala is available for an additional $50. Transit time is 3 - 5 days to the USA and 5 days for international. ≫ info@hiptipico.com
 
≫ We can customize anything! Please allow 6 weeks for your special product to be crafted.
 

International Shipping Information 

≫ We ship everywhere! We offer free international shipping on orders over $250. Below that, our flat rates are as follows: 

Continental USA: 

$9.95

Americas: 

$14.95

Europe:

$29.95

Rest of World:

$34.95  


≫ ≫ 
International customers are responsible for all custom/duty fees within their own countries. We typically declare packages as "Gifts" of $15 value. If you need us to make other accommodations, please leave a note at checkout or email us at info@hiptipico.com

Returns & Exchanges 

All Sales are FINAL ≫ we cannot exchange or return an item if you have simply changed your mind, so please choose carefully and read product descriptions thoroughly.

 Be sure to scroll through before placing your order and leave a note at checkout if there is a particular color or pattern that you are interested in. We do our best to accommodate each and every request! Due to the amount of care and time put into each individual order, we cannot accept returns at this time. 

  Hiptipico pride’s itself on uniqueness and authenticity. Meaning the item you receive will vary slightly from the product image on the shop page. But, in a good way! No two items are the same and each customer will receive a one-of-a-kind design. Please respect that this is due to the handmade nature of our artisan’s work.

 If you are completely unsatisfied with the variation of the item you receive, we will gladly work with you on exchanging for a similar item in stock. Please note that the exact item you ordered may no longer be available.

≫ If fault or breakage occurs within 7 days of delivery, under normal wear and tear circumstances, we will gladly work with you on replacing your item. Please note that the exact item you ordered may no longer be available.

≫ Customers pay return or exchange postage fee.

≫ A 10% restocking fee is added to return custom or unique orders.

≫ International customers are responsible for all custom/duty fees within their own countries.

≫ Hiptipico is not responsible for lost or missing packages. We cannot replace items once a tracking number is provided. 

≫ Hiptipico is not responsible for damages that occur by customs agents. 

≫ Camera and bag straps. Reminder, these are handmade items and are designed to be fashion accessories. We do no specialize in professional camera gear or equipment. * Use at your own risk with supplementary support.

≫  Recently our HipWelcome code changed from 25% off to $15 off. This code changed February 2018 and is no longer valid for 25% off. Our coupons change frequently as we change promotions. But we hold numerous sales with discount codes offering 10% - 50% off throughout the year.

Friendly Reminder: We cannot exchange or return if you have simply changed your mind, so please choose carefully.

For more information, please don't hesitate to contact us  info@hiptipico.com or read through our FAQ


Shoe Sizing & Conversion

≫ Our shoes run true to size. If you're in between sizes, order down for our leather styles, as the leather will stretch to a comfortable fit. If you are wide, order up a size. See the sizing conversion chart below for help with European sizes.  

≫ We recommend that our leather shoes and sandals feel a bit snug upon the first fitting, as they will stretch out with wear. Wearing them with thin socks around the house for a few days usually stretch them out to a comfortable fit.  

Product Care & Cleaning

Textiles:

≫  Due to the handmade nature of our items, small imperfections are part of the beauty and feel of our products. We believe this adds to the authentic, handmade charm and individuality of each piece. 

≫ Raw textiles should be spot cleaned or hand washed only with cold water and gentle soap.

≫ Loose threads are common yet harmless. Do not pull loose threads. We recommend using scissors to cut away any loose strings cleanly. Trimming loose threads will not diminish the strength or integrity of the bag. 

Leather: 
≫ Our leather will darken over time from the natural oils from your regular contact. We also suggest using a leather conditioner to bring out the darker, tones of the leather. To shine up your leather after natural wear-and-tear, we recommend polishing it with natural oil.
≫Some tips to keep in mind when caring for full-grain leather are that minor scuffs can be removed from oiled full-grain leather by rubbing the area with a moistened finger. A damp cloth can be used for wiping areas which require more intensive cleaning.
≫ For leather stains, do not spot-clean or rub. To clean a spill or stain on your leather, contact a local shoe or boot repair. 
≫ Leather can be cleaned regularly. First, use a soft cloth or microfiber cloth to dust the surface. Take a damp cloth, wipe it across moisturizing soap and lather the leather. Don't rinse – buff for a nice shine.
 

Please feel free to reach out to us at info@hiptipico.com if you have any further questions, concerns, or would like to make a custom order.