COVID 19 update: We are Open and Ship Worldwide *Please expect slight shipping delays

Policy

Hiptipico prides itself on uniqueness and authenticity. Due to the handmade nature of our collections, the color and patterning will vary slightly from piece to piece. This makes our products uniquely charming and distinct from factory-made accessories. No two are exactly the same!

Imperfections are to be expected and appreciated.

We operate out of Panajachel, Guatemala meaning, your Hiptipico purchase may be traveling a long way to reach your doorstep. Leave a note at checkout if you have a tight deadline for receiving your package and we will do our best to accommodate!

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Shipping Policies

We offer Free Shipping to the USA on orders over $100 and free global shipping on orders over $250. Additional shipping rates can be found below.

Continental USA:

$9.95

Americas:

$19.95

Europe:

$29.95

Rest of World:

$34.95  

When will my order arrive?

≫ Please allow 3 business days for your order to process prior to shipment

≫ Please allow 5-7 days transit time for your order to be delivered

≫ Please allow 2-6 weeks for your custom order to be processed- we will provide you weekly status updates!

≫ Want a product to arrive faster? Express Shipping from Guatemala is available for an additional $15. Transit time is 3 - 5 days to the USA and 5 days for international. Please email info@hiptipico.com to confirm the timeline and pay the additional charge.

International Shipping Information

≫ We ship everywhere! And remember, we offer free international shipping on orders over $250.  

≫ ≫ International customers are responsible for all custom paperwork or duty fees within their own countries. We typically declare packages at $5-$10 values to avoid any additional import taxes. If you need us to make other accommodations, please leave a note at checkout or email us at info@hiptipico.com

Returns & Exchanges

All Sales are Final so please read product descriptions and review product photos carefully. That being said, we do understand mistakes happen. If you’ve made a mistake on your order, please contact us immediately ≫ info@hiptipico.com. If your order has not already been processed we will do our best to help you with an exchange- NOT a refund.

We Cannot Accept Returns or Exchanges Unfortunately, it is too complicated to accept returns or exchanges as we are based in rural Guatemala. If you are completely unsatisfied with your product, please contact us at info@hiptipico.com.

≫ Be sure to read each product description carefully before placing your order, this will state if you are receiving the exact product pictured or one similar. Feel free to leave a note at checkout if there is a particular color or pattern that you are interested in. We do our best to accommodate each and every request!

Every Hiptipico product is handmade by artisans which produces one-of-a-kind variations. This makes them uniquely charming and distinct from factory-made accessories.

≫ Hiptipico specializes in both newly woven and vintage designs. Vintage pieces are clearly labeled in the product description and any wear and tear is featured in the product photos. Please review these carefully- we will not accept returns on vintage pieces.

≫ If you are completely unsatisfied with the variation of the item you receive, we will gladly work with you on exchanging for a similar item in stock. Please note that the exact item you ordered may no longer be available.

≫ If fault or breakage occurs within 7 days of delivery, under normal wear and tear circumstances, we will gladly work with you on replacing your item. Please note that the exact item you ordered may no longer be available.

≫ Customers pay return or exchange postage fee.

≫ A 10% restocking fee is added to return custom or unique orders.

≫ International customers are responsible for all custom/duty fees within their own countries.

≫ Hiptipico is not responsible for lost or missing packages. We cannot replace items once a tracking number is provided.

≫ Hiptipico is not responsible for damages that occur by customs agents.

≫ Camera and bag straps. reminder: these are handmade items and are designed to be fashion accessories. We do not specialize in professional camera gear or equipment. * Use at your own risk with supplementary support.

https://www.hiptipico.com/collections/key-rings

We do offer more heavy duty hardware options that will securely fasten and keep your expensive camera gear more safe! Again, use at your own risk. Hiptipico is not a camera company and is not responsible for any faulty pieces.

https://www.hiptipico.com/collections/professional-straps

Friendly Reminder: All sales are final and we cannot exchange, return or cancel your order so please choose carefully.

For more information, please don't hesitate to contact us ≫ info@hiptipico.com or read through our FAQ.