FAQ

Find the answers to our most Frequently Asked Questions
including shipping and returns, sizing, product care, etc.
Se habla Español hola@hiptipico.com

How much is shipping?

≫ We offer Free Shipping to the USA on orders over $100 and free global shipping on orders over $250. Additional shipping rates can be found below. 


Continental USA:

$9.95

Americas:

$19.95

Europe:

$29.95

Rest of World:

$34.95  

 

When will my order arrive?

≫ Please allow 3 business days for your order to process prior to shipment

≫ Please allow 5-7 days transit time for your order to be delivered

≫ Please allow 2-6 weeks for your custom order to be processed- we will provide you weekly status updates!

Where is my package coming from?

≫We operate out of Panajachel, Guatemala meaning, your Hiptipico purchase may be traveling a long way to reach your doorstep. Leave a note at checkout if you have a tight deadline for receiving your package and we will do our best to accommodate!

Can I get my order faster?

≫ Express Shipping from Guatemala is available for an additional $15. Transit time is 3 - 5 days to the USA and 5 days for international. Please email info@hiptipico.com to confirm the timeline and pay the additional charge.

How does the custom order process work?

≫ We can customize just about anything! See our custom collection here to place your order immediately. Once you place your order - our team will be in touch shortly after to start the process.  You get to pick the leather color and choose from an array of textiles. We are located in Guatemala and go to the local textiles market each week. We listen to your aesthetic and send you images directly from the markets. We guarantee you will find the design you are dreaming of! ≫ https://www.hiptipico.com/pages/custom

* Please note: coupon codes are NOT valid on custom orders.

How long does a custom order take?

≫ Please allow up to 6 weeks for your custom product to be crafted.

Can I see images of textiles before purchasing a custom order.

≫ Unfortunately, we have too many requests for custom orders to individually send images of textiles to someone who has yet to make a purchase. We wish we could share the virtual shopping process with everyone, but we don't like to give false hope to our artisans. We do share a lot of textile information in our exclusive facebook group and on instagram. Our artisan partners are eager to source for you and once you purchase a custom product we will send you endless images until you find the design you love!

Do you ship internationally? What is the customs process?

≫ We do ship internationally! And remember, we offer free international shipping on orders over $250.  

≫ International customers are responsible for all custom paperwork or duty fees within their own countries. We typically declare packages at $5-$10 values to avoid any additional import taxes.

I live in Guatemala and want to order from your site - can you help me?

≫ Si! We have an exclusive coupon code for our Guatemalan customers and ship right to your door for free! Please email us ≫ info@hiptipico.com to begin the ordering process!

Se habla español! Por favor contactarnos  ≫ hola@hiptipico.com o +502 4288 5116 (llamada o Whatsapp)

What size bag is best for me?

We offer 3 great sizes of convertible bags perfect for every occasion:

Mini, Medium and Large

Mini and medium sized bags are perfect for everyday use while our large size functions as the perfect weekender or travel bag! Bag dimensions are included in each product description but if you have any doubts on the right size for you, feel free to email us info@hiptipico.com

Will Hiptipico camera straps support my professional camera equipment?

ALL of our straps are handmade and are designed to be fashion accessories. Our artisan partners do not specialize in professional camera gear.

We do offer more heavy duty hardware options that will securely fasten and keep your expensive camera gear more safe! Again, use at your own risk. Hiptipico is not a camera company and is not responsible for any faulty pieces.

≫≫ https://www.hiptipico.com/collections/professional-straps

Heavy duty clip options are currently not available for exchanges or custom orders. But stay tuned!

My camera strap does not fit on my camera.

Every camera is different! Which is why we offer these connection rings to make attaching our straps to your camera more seamless!

≫≫ https://www.hiptipico.com/collections/key-rings

I ordered the wrong product - can I cancel or exchange my order?

All sales are final so please read product descriptions and review product photos carefully. That being said, we do understand mistakes happen. If you’ve made a mistake on your order, please contact us immediately ≫ info@hiptipico.com. If your order has not already been processed we will do our best to help you with an exchange- NOT a refund.

I received the wrong product! How do I go about a return and when can I expect my order?

≫ We are so sorry about the mix-up! We are human too and especially as a small team with a lot of tasks, mistakes happen. Please email us at info@hiptipico.com so we can begin re-processing your order immediately. Delivery times will depend on whether the product is in stock or made-to-order.

I changed my mind - can I exchange for a different product?

≫ If you’ve had a change of heart, please contact us immediately ≫ info@hiptipico.com. If your order has not already been processed we will do our best to help you with an exchange- NOT a refund.

I received my product and am unhappy with my purchase. Can I get a refund?

All sales are final. Unfortunately, it is too complicated to accept returns or exchanges as we are based in rural Guatemala. If you are completely unsatisfied with your product, please contact us at info@hiptipico.com.

I received my product and it looks different from the photo. Can I return it?

≫ We do not accept returns or exchanges. Every Hiptipico product is handmade by artisans which produces one-of-a-kind variations. This makes them uniquely charming and distinct from factory-made accessories.

All Sales are Final. Be sure to read each product description carefully before placing your order, this will state if you are receiving the exact product pictured or one similar. Feel free to leave a note at checkout if there is a particular color or pattern that you are interested in. We do our best to accommodate each and every request! Due to the amount of care and time put into each individual order, we cannot accept returns at this time.

My product arrived and it is damaged. How do I go about an exchange?

≫ We are happy to work out an exchange for damaged goods or wrong sizes. Please email us with details at info@hiptipico.com so we can begin processing an exchange ASAP.

My package never arrived or I never received my item. What can I do?

≫ We know this can be frustrating! We provide a tracking number with each order and are happy to help follow up with the courier. However, Hiptipico is not responsible for lost or missing packages and we cannot replace items once a tracking number is provided.

My dust bag looks different than the picture.

≫ Each dust bag is our gift to you! Our dust bags are handmade from vintage corte fabric, traditionally worn as skirts by Maya women. The fabric is then sewn into dust bags by our artisan partner Teresa. This means they are one of a kind! We are happy to provide extra income for Teresa and her family as well as give you a unique, free gift with your Hiptipico purchase!

My coupon expired! Can I still use it?

≫ We cannot honor coupon codes that are no longer valid. Our coupons can change frequently as we change promotions. But we hold numerous sales with discount codes offering 10% - 50% off throughout the year.

How should I clean my Hiptipico product?

≫ For leather stains, do not spot-clean or rub. We use 100% natural, unprocessed leather, and slight discoloration is part of the beauty of these items. To shine up your leather after natural wear-and-tear, we recommend polishing it with natural oil.

≫ For any fabric stains, hand-wash with gentle soap.

≫ Read more here: https://www.hiptipico.com/pages/care

My vintage product has a loose thread. What should I do?

≫ Due to the handmade nature of our products, loose threads are common - yet harmless. Do not pull loose threads. We recommend using scissors to cut away any loose strings cleanly.

Do you carry vegan leather products?

≫ YES! We have a beautiful collection of vegan straps. Most of our items can be custom made using a vegan, synthetic leather alternative! Just email us (info@hiptipico.com) and allow additional processing time.

Do you still carry shoes?

≫ Unfortunately we no longer carry shoes as adhering to everyone's unique shoe size became too difficult. Instead, we are re-focusing our efforts to better support the artisans that make our beautiful straps and bags!

How much of what I pay is actually going to the artisan who made my product?

≫ Offering fair wages and above adequate price per item is of utmost important to us. In order to ensure fair earnings, we allow our artisans to set their own prices. We ensure all of our artisan partners have received training and support around budgeting for raw materials and pricing appropriately their hourly salary that exceed the local minimum wage. Our individual artisans exercise control in determining the piece rate, and our cooperatives are worker-owned organizations that share the profits as a collective.

≫ Read more about our Social Impact and Responsibility.

I want to sell Hiptipico in my store! Do you do wholesale?

≫ We do! Please visit our Wholesale Page for more information and send us an email at ≫ info@hiptipico.com

I am a brand, do you wholesale for private labels?

≫ We do some private label production for select clients only. Please send us an email at ≫ info@hiptipico.com

I am a wholesale buyer, can I use the coupon code?

≫ Unfortunately no. Our wholesale and sourcing pages are already heavily discounted for bulk.

My non-profit is having a fundraiser, can you donate a product to auction off?

≫ We appreciate your desire to include us in your cause! Unfortunately, we have select non-profits we already support through in-kind donations including: Cooperative for Education and Access Education both working to provide high quality schooling to indigenous children. Best of luck with your event!

Do you have a physical store?

≫ Our new office and co-working space will open May 2019 in Panajachel, Guatemala. While we do not want to compete with local vendors, we do open our showroom by appointment only! If you are in Panajachel and want to view some of our products get in touch!

Email us ≫ pana@hiptipico.com

Call/Whatsapp ≫ +502 4288 5116

I'm coming to Guatemala/ Panajachel/ Lake Atitlan and I want to meet up!

≫ We love meeting new people and sharing our story with visitors from near and far. As our social business grows, it's becoming increasingly time-intensive to meet up with everyone passing through. Please make an appointment to speak to set up a formal meeting or sign up for one of our immersional tours! ≫ Explore Hiptipico Ethical Travel Opportunities.

I'm interested in sourcing from artisans or producing in Guatemala. Can you help me?

≫ Hiptipico founder Alyssa Yamamoto has years of experience working with artisans and textiles in Guatemala. She now acts as the liaison for many brands looking to source products ethically from Guatemala. Alyssa's professional services include ethical sourcing, textile development, artisan relations, and logistics management. From sourcing to shipping, we can do it all for you! Set up a buying trip in Guatemala and meet the artisans directly or place your custom order via email ≫ info@hiptipico.com

I'm a huge Hiptipico fan and I want to move to Guatemala to work for you!

≫ We're thrilled that our story and mission have resonated with so many people. However, the reality of living and working in Guatemala is not as pretty as our Instagram accounts! When you reach out, be sure to tell us why you're equipped for living in a developing country and what specific skills you have that would benefit our team. Check out our Employment Page for more details and current openings!

Didn't find the answer you were looking for? Email us at info@hiptipico.com