Find the answers to our most Frequently Asked Questions

including shipping and returns, sizing, product care, etc. 


When will my order arrive? 
Because we operate out of Guatemala, your Hiptipico purchase may be traveling a long way to your doorstep. Before ordering, please make sure to carefully read product descriptions to clearly understand processing and transit time. Shipping + processing times are noted below. Leave a note at checkout if you have a tight deadline for receiving your package. 
Domestic Stock ≫ In stock in our US-based warehouse and delivery is approximately 7 - 10 days.
Guatemalan Stock ≫ In stock at our HQ in Guatemala and delivery is approximately 14 - 21 days.
Guatemalan 10 Day Processing ≫ Made-to-order in Guatemala and delivery is approximately 4 weeks.
Made-to-Order 6 Weeks Processing ≫ 100% custom made to your liking and delivery is approximately 6 weeks.
Please allow for additional time for international orders. 
Do you ship internationally? Can you declare the package as a gift for customs? 
We do ship internationally! We offer free international shipping on orders over $200. Below that, our flat rates are as follows: 


Rest of World:
International customers are responsible for all custom/duty fees within their own countries. We typically declare packages as "Gifts" of $15 value. If you need us to make other accommodations, please leave a note at checkout or email us at info@hiptipico.com 
I need my order ASAP! Can I expedite shipping? 
Express Shipping from Guatemala is available for an additional $100. Please allow approximately 3-5 business days to arrive (sometimes more for Asia). Email info@hiptipico.com
I live in Guatemala and want to order from your site - can you help me? 
Yes! We have special pricing for our Guatemalan customers as shipping costs are much lower. Please email us with the products you're interested in and we can process your order via Paypal or Venmo. (Se habla español!) 
I received my product and it looks different from the photo. Can I return it?
Every Hiptipico product is handmade by artisans which produces one-of-a-kind variations. This makes them uniquely charming and distinct from factory-made accessories.
Variation is displayed in the product images. Be sure to scroll through before placing your order as all sales are final. If there is a particular color or pattern that you are interested in, be sure to leave a note at checkout and we will do our best to accommodate your request! Due to the amount of care and time put into each order, we cannot accept returns at this time. 
My bag arrived and it is damaged. How do I go about an exchange? 
We are so sorry the product you received is not up to our standards! Please email us with details at info@hiptipico.com so we can begin processing an exchange ASAP. 
I received the wrong product! How do I go about a return and when can I expect my order? 
We are so sorry about the mix-up! Please email us at info@hiptipico.com so we can begin re-processing your order immediately. Delivery times will depend on whether the product is in stock or made-to-order. See above for more information. 
How should I clean my Hiptipico product? 
For leather stains, do not spot-clean or rub. We use 100% natural, unprocessed leather, and slight discoloration is part of the beauty of these items. To shine up your leather after natural wear-and-tear, we recommend polishing it with natural oil.
For any fabric stains, hand-wash with gentle soap.
My vintage product has a loose thread. What should I do? 

Due to the handmade nature of our products, loose threads are common yet harmless. Do not pull loose threads. We recommend using scissors to cut away any loose strings cleanly.
Do you carry vegan leather products? 
All of our bags can be made using a vegan, synthetic leather alternative! Just email us (info@hiptipico.com) and allow additional processing time. Shop in-stock styles
What shoe size should I order? 
Our shoes run true to size. If you're in between sizes, order down for our leather styles, as the leather will stretch to a comfortable fit. See the sizing conversion chart below for help with European sizes. 
Can I order custom wide-width shoes? 
Since our shoes are genuine leather, they generally stretch to comfortably fit any foot. Our artisan shoemaker uses pre-made molds to construct the shoes and unfortunately cannot accommodate custom widths. 
I love my shoes but they don't fit! Can I exchange them for a different size? 
We recommend that our leather shoes and sandals feel a bit snug upon the first fitting, as they will stretch out with wear. Wearing them with thin socks around the house for a few days usually stretch them out to a comfortable fit. If they are more than a bit snug and you think there's been a mistake, please email us at info@hiptipico.com 

How much of what I pay is actually going to the artisan who made my bag?
We respect the prices determined by our artisan partners themselves. We make sure that they have the knowledge and financial skills to calculate pricing based on production time and materials purchased. Fulfilling wholesale orders with Hiptipico allows our partners to continue to make a steady income even during tourist off-season. Read more about our Social Impact and Responsibility
I want to sell Hiptipico in my store! Do you do wholesale? 
We do! Please visit our Wholesale Page for more information and send us a message at info@hiptipico.com. 
My non-profit is having a fundraiser, can you donate a product to auction off? 
We appreciate your desire to include us in your cause! Unfortunately, due to the high volume of requests, our small size and remote location, we can no longer make in-kind donations. Best of luck with your event! 
I'm coming to Guatemala/ Panajachel/ Lake Atitlan and I want to meet up! 
We love meeting new people and sharing our story with visitors from near and far. As our small business grows, it's becoming increasingly time-intensive to meet up with everyone passing through. However, we do happily run day tours, buying trips, alternative spring breaks, and influencer trips! Explore Hiptipico Ethical Travel Opportunities. 
I'm interested in sourcing from or producing in Guatemala. Can you help me? 
Hiptipico founder Alyssa Yamamoto has years of experience working with artisans in Guatemala. We're happy to set up a virtual or in-person consultation catered to the needs of you and your venture. We also run local day tours, artisan visits, and buying trips. Explore Hiptipico Ethical Travel Opportunities
I'm a huge Hiptipico fan and I want to move to Guatemala to work for you! 
We're thrilled that our story and mission have resonated with so many people. However, the reality of living and working in Guatemala is not as pretty as our Instagram accounts! When you reach out, be sure to tell us why you're equipped for living in a developing country and what specific skills you have that would benefit our team. Check out our Employment Page for more details and current openings! 

Didn't find the answer you were looking for? Email us at info@hiptipico.com 


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