Custom Order Process
≫ ∙ ≫ We specialize in made-to-order products that are designed by you!
We are pleased to bring you the first ever, virtual shopping experience direct from Maya artisans in Guatemala. Our team is on the ground in Guatemala ready to help you choose unique textiles direct from the largest market in Central America. Discover the fabric that speaks to you and exemplifies how you express yourself. Be confident knowing the textile you choose is yours and one-of-a-kind like you are!
Here’s how you get started in designing your own one-of-a-kind bag or strap alongside our artisan partners. Please read these steps prior to making your purchase:
1 ≫ Place your order with one of our customizable products.
2 ≫ Leave a note at checkout with these specifications regarding your design:
Embroidery: Floral | Geometric | Animal
Color Palette: Bright | Pastel | Neon | Earth Tone | Ivory
Leather: Tan | Brown | Black | Vegan
* more details below
3 ≫ On our website click the blue icon that says, “send us a message”.
This will put you in contact with us via Facebook. Please send us a specific message with your name and order number so we can be in direct contact about your textile preference.
4 ≫ We send you images from the market.
We take time to browse the local markets and source textiles alongside our artisan partners according to the message you left us with your personal aesthetic! Shortly after, we send you images directly from the market so you can shop virtually with us!
5 ≫ Once you respond YES to a textile image, that confirms your choice!
We are happy to keep hunting until you find the textile of your dreams. Our team can send images each week from various markets! But, we cannot return the textile or change your choice after you confirm with a written yes.
6 ≫ Your textile goes to our artisan's small home workshop.
Your bag or strap can take 3 - 4 weeks to be carefully handcrafted. We will be in touch about specific processing times depending on your design.
Want a free POM with your custom order?
Trust us! After sending us your design preference allow us to customize your order without sending you images. We will take all of your suggestions into consideration and our experts will design a bag or strap with your aesthetic in mind. We will include a free pompom with your custom purchase!
NOTE ≫ If you are NOT able to be connected to facebook and answer promptly while we are at the market we can still customize your order.
We will take all of your preferences into consideration and our founder will design a bag or strap with your aesthetic in mind.
No Returns ≫ All Custom Order Sales Are Final
≫ ∙ ≫ More details about sizing, style, textiles and leather!
While our artisans can customize any bag style or shape, we generally work with two main sizes. Our MEDIUM dimensions are H 11", W 15", D 5" and our LARGE dimensions are H 14", W 20", D 6" The bag shape will alter slightly depending on the size of the huipil (embroidery) and location of the leather.
EMBROIDERED STRAP SIZING
Hiptipico custom bags and straps are crafted using exclusively top grain leather. We work with our artisans to source high-quality hides in a variety of colors. Please note, color tone can vary slightly from the image and natural markings are to be expected and appreciated.
Leather "001 - Tan" is our Hiptipico standard and preferred leather color! But we also offer many other leather tones in the same quality and texture. Our Nubuck colors are also of top grain leathers but have a soft suede-like finish.
We now have new leather colors available in full-grain quality. These leathers have been processed, dyed, corrected and are available in navy, blue, grey, red, purple and yellow.
Vegan is available in brown in either a smooth "leather like" finish or soft "suede like" finish. The composition of our vegan leather is plastic synthetic fibers and does not hold up as long as natural leather.
Get in touch for more info ≫ ∙ ≫ firstname.lastname@example.org